Shipping policy

We're delighted to deliver Second Helping to homes across the UK and internationally.

Every order is carefully packed by our team before making its way to your table.

UK Orders - Royal Mail & DHL

*Orders placed before 1pm Monday-Friday will typically be dispatched the same working day. Orders placed after 1pm, on weekends, or on public holidays will be dispatched on the next working day. For customers within the United Kingdom, all prices shown include VAT where applicable.

International Orders (Royal Mail)  

*International delivery times are estimates and may vary depending on destination and customs processing.While we always aim to meet the delivery estimates provided, delays can occasionally occur due to customs processing, adverse weather conditions, carrier disruptions, industrial action, or other circumstances outside of our control.

We appreciate your patience and will always do our best to assist should any issues arise.

Duties & Taxes

For destinations where duties and taxes are not collected at checkout, any import duties, taxes, customs fees, or handling charges imposed by the destination country remain the responsibility of the customer.

We continually review our international shipping options and may offer Delivered Duty Paid (DDP) services to additional destinations over time.

Order Processing

We aim to dispatch all orders within 1–2 working days.

Orders placed after our daily dispatch cut-off time, on weekends, or on public holidays will be processed on the next working day.

During product launches, promotional periods, and holiday seasons, dispatch times may be slightly longer than usual.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear once your parcel has left our fulfilment centre.

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout.

We are unable to take responsibility for orders delivered to an incorrect address provided by the customer. If you notice an error in your delivery details, please contact us as soon as possible and we will do our best to help before your order is dispatched.

Lost, Delayed or Damaged Orders

In the unlikely event that your order is lost, delayed, or arrives damaged, please contact us at contact@secondhelping.co.uk as soon as possible.

We'll work closely with our shipping partners to investigate and assist wherever we can.

Multiple Shipments

Occasionally, orders containing multiple items may be shipped separately. If this happens, you'll receive tracking information for each shipment.

Pre-Orders

From time to time, we may offer products on a pre-order basis.

Where applicable, the estimated dispatch date will be clearly stated on the product page. If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available.

Delivery Questions

If you have any questions regarding shipping, delivery times, or your order, please visit our FAQ page 

We'll always do our best to help.